At Champs Tennis Center, we are committed to ensuring a seamless shopping experience for our valued customers. Please take a moment to review our Shipping & Returns Policy to understand the terms and conditions regarding the delivery of your orders.
1. Shipping Method:
All orders are shipped via air to ensure the fastest and most efficient delivery to our customers. We strive to dispatch orders promptly after processing.
2. Shipping Commitment:
Champs Tennis Center is dedicated to delivering your products promptly. While we try to meet delivery timelines, unforeseen circumstances may affect shipping times. We appreciate your understanding in such situations.
3. Customer Commitment:
As part of our commitment to transparent transactions, customers are responsible for any applicable taxes and customs clearance charges imposed by their respective countries. Please be aware of your local regulations and requirements, as failure to fulfill these obligations may result in delays or additional charges.
4. Tracking Information:
Once your order is dispatched, you will receive a confirmation email containing tracking information. It allows you to monitor the progress of your shipment and estimate the delivery date.
5. Shipping Fees:
Shipping fees are calculated based on the weight of your order and the destination. The applicable charges will be displayed at the checkout before you finalize your purchase.
6. Shipping Destinations:
Champs Tennis Center currently ships to select destinations. Please check our Shipping Destinations page for more information on whether we deliver to your location.
7. Returns:
• You may return your purchase within seven days of delivery.
• To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
• Returns must include all accessories and tags.
8. Return Process:
• Contact our customer support team at [contact email admin@champs.qa / WhatsApp +974 7108 2002] to initiate the return process.
• Once your return is approved, you will receive instructions on proceeding.
9. Return Shipping:
• The customer will bear the cost of return shipping.
• Please use a trackable shipping service to ensure the safe return of your item.
10. Refunds:
• We will process a full refund upon receiving and inspecting your returned item.
• Refunds will be issued to the original payment method within [15 business days].
11. Non-Returnable Items:
• Certain items are not eligible for return, including [list of non-returnable items].
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for return.
12. Exchanges:
• We currently do not offer direct exchanges. If you need a different item, please return the original item and place a new order.
13. Damaged or Defective Items:
• If you receive a damaged or defective item, please get in touch with us immediately for assistance.
14. Contact Us:
• If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [contact admin@champs.qa] / WhatsApp +974 7108 2002].
Champs Tennis Center online store reserves the right to amend this Policy without prior notice. It is advisable to review this Policy periodically for any changes.
Thank you for shopping at the Champs Tennis Center online store. We appreciate your trust and are committed to providing an exceptional shopping experience.
